Terms of Service

These Terms of Service (the “Terms”) govern access to and use of RoutePress (the “Service”) provided by RoutePress, LLC, doing business as RoutePress (“RoutePress,” “we,” “us,” or “our”). “Customer,” “you,” and “your” mean the transit agency or other organization identified in an Order Form, and not an individual rider viewing a published page.

By signing an Order Form, creating an account, or using the Service, you agree to these Terms and confirm that the person accepting them has authority to bind the Customer. Public agencies may require a purchase order, standard vendor agreement, or negotiated addendum. If RoutePress signs a document that expressly conflicts with these Terms, the signed document controls for that conflict. A purchase order’s administrative terms do not amend these Terms unless RoutePress expressly agrees in writing.

RoutePress reads a Customer-provided General Transit Feed Specification (“GTFS”) feed and generates rider-facing route pages, timetables, maps, and related embeds for the Customer’s website. Depending on the Customer’s configuration and available data, the Service may also display a System Map, service alerts, live departure predictions, calendar exceptions, printable-schedule links, and presentation overrides.

A feed connected by public URL may be checked on a schedule and refreshed when it changes. A feed uploaded as a file remains a snapshot until the Customer uploads a replacement. Features that depend on GTFS-Realtime or particular GTFS fields operate only when the required data is available and valid.

Organization account. Accounts are provisioned for the Customer organization. Riders do not need accounts to view published pages.

Roles. Owners may manage user roles and billing. Collaborators may manage other permitted Service settings and content. The Customer is responsible for selecting appropriate roles and maintaining at least one current Owner.

Security. The Customer is responsible for activity under its account, for safeguarding credentials and invitation links, and for promptly notifying RoutePress at hello@getroutepress.com of suspected unauthorized access. The Customer must keep account and billing contacts accurate.

Eligibility. Users must be authorized by the Customer, able to form a binding contract, and permitted by law to use the Service.

“Customer Content” means the Customer’s GTFS data, logos, route badges, colors, text, linked documents, service alerts, and other material submitted to or configured in the Service. As between the parties, the Customer retains all ownership rights in Customer Content.

The Customer grants RoutePress a limited, nonexclusive, worldwide license to host, copy, process, modify for technical presentation, transmit, and publicly display Customer Content only as reasonably necessary to provide, secure, support, and improve the Service. This operational license ends when the relevant content is deleted or the account is closed, subject to routine backup retention and legal recordkeeping obligations.

The Customer represents that it has the rights and permissions needed for Customer Content and for RoutePress to use it as described above, including logos, badge images, service alerts, and links to external files.

Customer name and logo. Unless the Customer opts out by emailing hello@getroutepress.com, RoutePress may identify the Customer as a customer and display its name and supplied logo in factual customer lists or materials describing the Service. RoutePress will not imply a broader endorsement. The Customer may withdraw this marketing permission at any time without charge or effect on the Service.

The Customer and its users must not:

• upload malware or unlawful, infringing, deceptive, or harmful content;
• attempt to access another customer's data or bypass authentication, authorization, rate limits, or billing controls;
• probe, scan, or test the Service’s security except under a written program authorized by RoutePress;
• interfere with or degrade the Service, including through automated traffic far beyond ordinary rider or administrative use;
• resell, sublicense, or white-label the Service for another organization without RoutePress’s written permission; or
• use the Service in violation of applicable law or another person's rights.

RoutePress presents information derived from Customer Content. RoutePress does not operate the Customer’s transit service and cannot verify that a feed, alert, linked document, or manual override matches the service actually provided. The Customer is responsible for the accuracy, timeliness, legality, and accessibility of Customer Content and for reviewing published pages before and after material service changes.

Rider-facing information is provided for informational purposes. To the fullest extent permitted by law, RoutePress is not responsible for a missed trip, missed connection, fare, service disruption, personal injury, or other consequence caused by inaccurate, incomplete, stale, unavailable, or misunderstood Customer Content, except to the extent directly caused by RoutePress’s breach of these Terms and not otherwise limited below.

RoutePress designs and tests the Service’s rider-facing components against WCAG 2.1 Level AA as described in the then-current Accessibility Statement. The Customer remains responsible for the accessibility of its surrounding website, content choices, linked documents, custom code, and embed implementation. RoutePress will reasonably cooperate with accessibility questions and remediation reports sent to hello@getroutepress.com.

No statement in these Terms is a warranty that the Customer’s complete website or legal program complies with the Americans with Disabilities Act, Section 508, state law, or any procurement requirement.

• Pricing. RoutePress is sold as an annual subscription priced by the number of qualifying published fixed routes, subject to any annual minimum stated in the applicable quote or Order Form. Variants, directional patterns, short turns, trippers, seasonal service, and special-event service ordinarily do not count separately when riders reasonably understand them as part of one published route. The confirmed route count, rate, minimum, and annual fee are stated in the Order Form, which controls the amount due. Current published figures are on our pricing page.
• Activation Date. The Activation Date is the date stated in the Order Form. The Activation Date establishes when the subscription term begins, regardless of when payment or a required purchase order is received, unless RoutePress and the Customer agree otherwise in writing.
• Term. The initial subscription term is 12 months from the Activation Date unless the Order Form states a different period. There is no free trial or free tier, and nothing is charged before the Customer agrees to an Order Form.
• Invoices and payment. Invoices are payable by ACH bank transfer or another method stated on the invoice. Payment is due on receipt unless the Order Form, accepted purchase order, or invoice states Net 30 or another period. The Customer is responsible for applicable taxes, except taxes imposed on RoutePress’s net income.
• Fixed price during the term. The annual fee does not change during an active term because the Customer adds or removes routes. Added routes do not create a prorated invoice or true-up; removed routes do not create a mid-term credit. Route-count changes are considered for renewal.
• Renewal. The subscription does not automatically renew unless the Order Form expressly says it does. RoutePress may review the qualifying route count and send renewal materials approximately 60 days before expiration. A renewal begins only when the parties complete the required purchasing process.
• Refunds. Except where required by law or expressly stated in an Order Form, fees are nonrefundable, and RoutePress does not refund or credit a partial term.
• Delayed payment or purchase order. If RoutePress has not received payment or a required purchase order, as applicable, within 30 days after the Activation Date, RoutePress reserves the right to pause provisioning, make administrative access read-only, or suspend the account. Suspension is not automatic. RoutePress will make reasonable efforts to contact the Customer, understand the cause of the delay, and work toward a practical solution before interrupting service.

RoutePress will use commercially reasonable efforts to operate and support the Service. Unless a signed Order Form or service-level agreement states otherwise, the Service has no guaranteed uptime, response time, recovery objective, or service credit. Maintenance, internet conditions, source-feed failures, and provider outages may interrupt the Service.

RoutePress may improve, modify, or retire features. If RoutePress plans to remove a material feature on which an active Customer reasonably depends, RoutePress will provide reasonable advance notice when practicable. RoutePress may make immediate changes needed for security, legal compliance, or service integrity.

RoutePress will process personal information as described in its then-current Privacy Policy and will use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information it holds. No system can guarantee perfect security. RoutePress will notify the Customer without undue delay after confirming a security incident that materially affects the Customer’s nonpublic information, subject to law-enforcement restrictions and the information reasonably available.

Each party may receive nonpublic information identified as confidential or that reasonably should be understood as confidential. The receiving party will use it only to perform or receive the Service, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound to protect it. These obligations do not cover information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction.

A party may disclose confidential information when legally required, provided it gives advance notice when lawful and reasonably cooperates with efforts to limit the disclosure.

RoutePress uses third-party providers for functions such as hosting, database and authentication, file storage, invoicing or payments, map tiles, and web fonts. The current provider list and the data each provider receives are described in the Privacy Policy. Third-party terms govern those providers’ own services, and their outages or changes may affect RoutePress.

Customer-provided links and external services are the Customer’s responsibility. RoutePress is not responsible for the content, availability, accessibility, or security of a Customer’s website, printable-schedule host, GTFS endpoint, or other external destination.

RoutePress and its licensors retain all rights in the Service, software, designs, documentation, trademarks, and improvements, excluding Customer Content. These Terms grant the Customer only a limited, nonexclusive, nontransferable right during the subscription term to access and use the Service for the Customer’s own transit-information purposes.

If the Customer provides suggestions or feedback, RoutePress may use them without restriction or payment, provided RoutePress does not identify the Customer or disclose Customer confidential information without permission.

The Customer may elect not to renew and may request account closure at any time, but early closure does not create a refund unless an Order Form says otherwise. RoutePress may suspend or terminate access for a material breach, nonpayment after notice, security risk, unlawful use, or a legal requirement. Except for urgent security or legal circumstances, RoutePress will provide notice and a reasonable opportunity to cure a curable breach.

When an account closes, RoutePress stops serving its published pages and embeds. The Customer’s original GTFS feed remains wherever the Customer publishes it. On written request, RoutePress will delete Customer Content within 30 days, except for billing and legal records and temporary copies in routine backups. If the Customer requests a reasonably available export before closure, RoutePress will provide the Customer’s original uploaded or stored materials in a commonly usable form; RoutePress is not required to export its software or recreate hosted pages for another platform.

Sections that by their nature should survive termination, including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnity, and general terms, will survive.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” ROUTEPRESS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ROUTEPRESS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ALL DEFECTS WILL BE CORRECTED, OR THAT EVERY FEED WILL RENDER AS ITS AUTHOR INTENDED.

The Customer may have rights that cannot be waived under applicable law; this disclaimer applies only to the extent permitted.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ROUTEPRESS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER TO ROUTEPRESS FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

Nothing in these Terms limits liability that cannot lawfully be limited.

To the extent permitted by applicable law, the Customer will defend and indemnify RoutePress and its personnel against third-party claims, damages, and reasonable costs arising from Customer Content, the Customer’s unlawful use of the Service, or the Customer’s material breach of Sections 4, 5, or 6. RoutePress will promptly notify the Customer of a covered claim and reasonably cooperate at the Customer’s expense. The Customer may control the defense and settlement, but may not admit fault by or impose nonmonetary obligations on RoutePress without RoutePress’s written consent.

If the Customer is a public entity whose law restricts indemnification, the parties will replace this section with language permitted by that law in the Order Form or a signed addendum.

Governing law and forum. These Terms are governed by the laws of Washington, without regard to conflict-of-law rules, and applicable United States federal law. Exclusive jurisdiction and venue will lie in the state and federal courts located in Spokane County, Washington, except where the Customer’s status as a public entity requires otherwise or a signed agreement states a different forum.

Notices. Legal notices to RoutePress must be sent to hello@getroutepress.com and 100 N Howard, Ste R, Spokane WA 99201. Notices to the Customer may be sent to the account or procurement contact in the Order Form. Email notice is effective when sent, unless the sender receives a delivery-failure message; mailed notice is effective on confirmed delivery.

Assignment. Neither party may assign these Terms without the other’s written consent, except in connection with a merger, reorganization, sale of substantially all relevant assets, or transfer to an affiliate that assumes the obligations. Any other attempted assignment is void.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations, if the affected party uses reasonable efforts to mitigate and resumes performance when practicable.

Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary, employment, or agency relationship.

No third-party beneficiaries. These Terms benefit only the parties and their permitted successors and assigns. Riders and other third parties are not beneficiaries.

Waiver and severability. A waiver must be written and applies only to the specific instance. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect.

Changes. RoutePress may update online Terms for future use of the Service. RoutePress will email account holders about material changes before they take effect. A change will not alter a signed Order Form or reduce a prepaid active term’s material rights without the Customer’s written agreement, except where required by law or necessary to address an urgent security issue.

Entire agreement. These Terms, the Privacy Policy, the applicable Order Form, and any signed addenda are the entire agreement for the Service and supersede prior discussions on the same subject. Headings are for convenience only. “Including” means “including without limitation.” Electronic signatures and counterparts are permitted.